This policy explains how E arrival cards, operated by Preethish in India, collects and uses information when you request private assistance with China’s arrival-card form. It also explains how to contact the operator and make a privacy request.
1. Information collected
When you submit an application, we collect the information you enter, which may include passport number, name, date of birth, gender, nationality, country of birth, phone number, email address, arrival and departure details, entry and destination cities, accommodation, entry-permit selections, and inviter information. We also process the application reference, order status, payment status, and related service records. The form does not ask you to upload a passport image.
2. How information is used
- To prepare and review the arrival-card form using information you provide.
- To receive and manage an order and, when checkout is enabled, coordinate payment processing.
- To let customers check an order status using the email address and last name provided with the application.
- To send application updates, the prepared form, and support responses to you.
- To understand aggregate website use, including visits, application starts, payment-step visits, returns from the payment step, and recorded successful payments through automatic first-party analytics.
- To protect, maintain, and troubleshoot the website and service, prevent misuse, and meet applicable legal obligations.
Website analytics automatically use a temporary random browser-session ID and record only milestone counts. They are not connected to application, passport, email, or payment details. The scheduled daily cleanup deletes analytics records older than 30 days. The automated FAQ chat runs in your browser. Chat messages are not sent to our server or saved by this website. If you choose to email support, your email provider will handle that message. This is an independent assistance service. The operator does not submit the form to the government, issue an official arrival card or QR code, or determine eligibility for entry into China.
3. Storage, access, and deletion
We temporarily store the application details and prepared PDF while we review, prepare, and deliver your order. Application records and PDFs are encrypted before storage in Netlify Blobs in the Singapore region configured for this service. Access to application records is restricted through a secure administrator link that expires after seven days. The customer receives a separate secure download link when the prepared form is ready; that link expires after seven days. The site’s scheduled cleanup removes the application details and PDF after that download link expires, on its next daily run. If an order is manually deleted sooner, the same cleanup applies immediately. Anonymous analytics milestone records are stored separately from application records and deleted during the scheduled daily cleanup after 30 days. After deleting a paid order, our site retains only the amount paid and payment date in a minimal financial record for 72 months from payment; the next daily cleanup then deletes that record. Unpaid drafts expire after two days. If a paid order has not been marked complete, its application remains available for processing until its existing expiry, 30 days after the stated arrival date; then the application and PDF are deleted and only the amount and payment date are retained for 72 months from payment.
These retention statements describe records held by this website. Email, hosting, and payment providers may independently retain messages, technical logs, or transaction records under their own policies and legal obligations. Notification emails contain an application reference and secure link, not traveler or passport details. We cannot erase copies in your email inbox or records held independently by those providers.
4. Service providers and international processing
Netlify hosts the website, functions, and encrypted application records and prepared forms. Resend delivers administrator and customer notification emails. When card payments are enabled, PayPal’s hosted Checkout processes the payment; this website does not receive or store card numbers, expiry dates, or security codes. These providers may process information in countries other than your own under their respective terms and privacy notices. We do not sell your application information.
5. Your choices and privacy requests
You may contact us to request access to, correction of, or deletion of your application information, or to raise a privacy concern. We will review and respond to requests as required by applicable law. Include your application reference when available. Do not send passport numbers or payment-card details by email.
6. Independent service and fee
The official China arrival-card service is available through official government channels without this private assistance fee. china-applydigitalarrivalform.com is independent and is not affiliated with a government body. The $19.99 USD per-traveler fee is for private assistance only and is payable through PayPal.
7. Contact and grievances
The service is operated by Preethish, an individual in India, under the E arrival cards brand. For privacy requests, complaints, or grievances, email admin@arrival.store. Include your application reference if available, and do not email passport numbers or payment-card details. For browser cookies and similar technologies, see the Cookie Policy.